• Standard Shipping: 5 to 7 business days
• Express shipping is currently unavailable 

Select the Orders and Returns tab at the top of the page and enter your order number and email used on the order. All order information will show including tracking details.

To use your promotional code, enter it into the “Promotional Code” field during the check-out process. You must click the “Apply” button in order for the discount to be applied to your order. Make sure to enter the code exactly as shown.

The total discount amount will be displayed on the Order Summary page. If the code is invalid or expired, no discount will be applied to the order total.

The following terms apply to all discounts associated with promotions and coupon codes on Skechers FR website unless otherwise specified:

• Discounts are only valid online at Skechers.fr.  
• Discounts cannot be combined with other promotional offers
• Discounts cannot be redeemed for cash, applied to past purchases, used as payment on an account, or used to purchase gift cards.
• All returns are subject to the Skechers Return Policy
• Skechers USA France SAS . is not responsible for lost or stolen coupons/coupon codes
• Usage is subject to credit approval

Select the Log in tab at the top of the page and enter your account email and password to view your order history.

At this time, we do not ship to addresses outside of France.

Standard Shipping - Home delivery

• Standard shipping: €6.95
• Skechers VIP Access:  FREE on purchases over €115. €4.95 shipping fee for purchases under €115.

Standard Shipping - Access point

• Standard shipping: €5.95
• Skechers VIP Access:  FREE on purchases over €115. €3.95 shipping fee for purchases under €115.

We will send you notifications to keep you up-to-date on where your package is. Once you place an order, you will receive an order confirmation message. We’ll also send a notification once your order leaves our warehouse.

We currently do not ship to P.O. boxes.

All prices for goods and services delivered within France include TVA where applicable.

It is not always possible to change or cancel an order once it has been placed, as we send items out as soon as possible. If you decide to cancel, please follow the link through your confirmation email - please be aware we're unable to bypass the cancellation timeframe. Once the order has been processed, you will need to return the original item to obtain a refund and/or place an order for the new product. Please see our Returns Policy for additional information.

Skechers France Returns

Please note that purchases on Skechers websites cannot be returned to Skechers Retail Stores

To initiate a return, here's what you need to do:

Step One

• A printer is needed to print your return label
• Click ORDERS AND RETURNS
• Enter Order Number and email address you used to place the order
• Order No. can be found on your email confirmation
• Select the product(s) you wish to return
• Click on the Return Label link
• Print out the return document

Returning more than one product from an order, please note:

If you’re returning more than 1 item then you will need to print a return label for each item, however, only 1 shipping label needs to be attached to the outside of the shipping box. 

A return form should be included for each item inside of the box.

Step Two

• You can use the original shipping box you received from the Skechers website, or any plain, unmarked cardboard box to ship your return.
• If there are any existing shipping labels, stickers, or other materials on the shipping box, please remove them.
• Separate the pre-paid return label from your completed return form at the perforation. Include your return form(s) with your item(s) in their original packaging and attach the return label to the outside of the shipping box.

Step Three

Drop off your RETURN package via a UPS access point, Find your convenient UPS drop off point location by visiting www.ups.com.

You will receive an email confirmation once your return has been processed.

We'll send you a confirmation as soon as your return has been processed (1-3 weeks after the return is shipped).

At this time, we only accept returns for purchases on the SKECHERS website. Free return postage applies only to orders within the 45 days of shipment (We gladly accept returns and exchanges through January 11, 2026 for all orders placed between November 1 and November 26, 2025).

If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, or if the above return procedures are not followed SKECHERS will be unable to honor a refund for the merchandise.

If you placed your order as a guest to initiate the return, click on "Orders and Returns" at the top right hand corner of the Skechers website.

Enter your order number and the email address used to place the order.

• Select the "Return Label" button next to the Item(s) you would like to return
• Download and print your free UPS returns label
• If there are any existing labels, stickers, or other materials on the shipping box please remove them.
• Drop off your return at any UPS-authorized shipping center. Find the UPS service center nearest you.
• We'll send you a confirmation as soon as your return has been processed (1-3 weeks after the return is shipped).

At this time we only accept returns for purchases on Skechers.fr. Free return postage applies only to orders within the 45 days of purchase (We gladly accept returns and exchanges through January 11, 2026 for all orders placed between November 1 and November 26, 2025).

If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, Skechers will be unable to honor a refund for the merchandise.

We do not currently offer exchanges for Skechers website purchases. If you would like the same shoe in another size or style, simply place a new order and return the first pair.

We cannot guarantee that inventory will be available when placing a new order.

If you purchased your shoes from our website and you believe they are faulty please use the “contact us” button on the website. Please provide your order number, style code, colour and size of the shoes along with a description of the issue. Please also include images, showing the problem you have with the shoe and if possible an image of the shoe tag for our reference. 

A member of our Customer Care team will then respond and advise you on how to proceed. Please do NOT send faulty shoes back to the warehouse.

If you purchased your shoes from a retail store or another retailer, please contact them directly.

The maximum time for a refund is 2 weeks from the receipt of the returned merchandise in our warehouse. You will receive a confirmation email once your return has been processed.

Important: Once we have initiated the refund for your return, the credit card company that issued the payment determines the date on which the refund will be credited to your account. It may take up to two billing cycles before the credit transaction appears on your statement. For exact posting dates, please contact your credit card company directly.

Machine Washable Shoes: Any style with the "Machine Washable" icon shown on the product detail page can be safely machine washed on the gentle cycle and air-dried, we suggest placing them in a pillowcase or laundry bag before washing in machine. Please wash shoes one at a time to avoid discoloration. Do not place shoes in dryer. For shoes with Skechers Memory Foam™ insoles, allow shoes and insoles to air dry for 10 to 12 hours to ensure the insoles are fully dry. Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains.

Foamies: Machine wash or hand wash according to instructions on product page for style. If hand wash, use cold water and air dry in shade. Do not place in dryer and do not leave out in the sun.

Shoes Not Marked as Machine Washable: To maintain the quality of your purchase of our shoes, we do not recommend machine washing. We suggest the following steps for any minor cleaning to our shoes:

1. Remove excess dirt from the upper and outsole by using a small brush or towel.

2. Create a soapy mixture by combining warm water and a small amount (a few drops) laundry detergent.

3. Dip the brush or cloth into the soapy mixture. Wipe down the affected area. Apply a small amount of clean, warm water with the brush or cloth and brush/wipe off the excess soap.

4. Allow shoes to air dry.

Leather Shoes: Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a leather cleaning lotion or spray such as Skechers Athletic Cleanser to clean. Apply a leather lotion or oil periodically to keep the leather supple. Do not machine wash leather shoes.

Suede or Nubuck Shoes: Brush dry suede/nubuck shoes with a soft brush or dry rubber sponge to remove any clinging dirt. Regular use of a soft brush will keep the nap of the suede free from dust. Stubborn stains should be removed with a commercial stain remover suitable for suede. DO NOT put in the washing machine or dryer. DO NOT immerse in water. Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a suede/nubuck cleaning product to clean shoes. Brush with a suede brush for best results. 

Light-Up Shoes: Machine washing light-up shoes is not advised as it may damage the lights.  Clean with mild soap, warm water and a soft cloth.

Keeping Shoes Fresh: Apply a deodorizing spray such as Skechers Odor Eliminator Spray to keep shoes fresh and odor-free.

We're sorry for the inconvenience, however, we do not sell or stock replacement laces at this time. Our shoes fit any standard laces you can find at your local merchants, such as sporting goods or retail stores, that carry shoe accessories. You can also try your nearest Skechers store as we may have extras available.

Pay close attention to the care instructions provided with each article of Skechers clothing. Following the care instructions will help maintain the fit and feel, as well as extend the life of your clothing.

Always wash and iron your Skechers clothing inside out to protect the printed graphics and embroidery from damage.

Work Slip-resistance & Safety Toe Shoes

Skechers Work Footwear is certified according to the European standards for safety.

You can find Declarations of Conformity ready to download here.

Footwear packaging information
Packaging Details for Apparel and Accessories
Footwear Product Information
Clothing and Accessories Product Information

Need Help? Our customer service team can be reached via e-mail. Please note, we are open Monday through Friday from 09:00-17:00. We will respond to any e-mails as soon as possible, in the order they were received.

Send us an e-mail.

Have you explored our Help Center? It's loaded with frequently asked questions. To check your order status, please click on Orders and Returns for additional information.

Published: 24 February 2026

1. Important information and who we are 

Skechers USA France SAS, and its parent companies, Skechers S.A.R.L. and Skechers USA, Inc. (“Skechers”, “we”, “us”,  “our”), are strongly committed to protecting your privacy and providing a safe online experience for all of our users while offering the highest quality user experience.

Because we gather certain types of information about and from you in order to fulfill your requests and better serve your needs, we feel you should fully understand the terms and conditions surrounding the collection and use of this information. This Privacy Notice applies to all personal information collected, used, and processed by us across various channels. This includes, but is not limited to:

• information collected when you visit www.skechers.fr (our “Website”) ;
• information you provide when making purchases or inquiries in our physical stores or at point-of-sale terminals;
• information obtained through customer service interactions, whether via phone, email, live chat, or in person; and 
• information gathered when you engage with us through social media, marketing campaigns, surveys, events or promotions. 

Please read this Privacy Notice carefully, as well as our Terms of Use[KH1] , to understand our policies and practices regarding how we handle your personal information. This Privacy Notice may change from time to time and this page will always reflect the current version.  Please see section 13 below for more information on changes to this Privacy Notice. If you have any questions or comments about this Privacy Notice or our privacy practices, please contact us at:

Mailing Address 

Skechers USA France SAS

Immeuble Bercy Crystal, 14 rue Gerty Archimède, 75012 Paris – France

Phone:  +33 1 44 55 31 31 (Mondays thru Fridays, from 9am until 5pm - Western European Time)

Email:  privacyfr@eu.skechers.com

Skechers Data Protection Officer: Frederic Pariente

1. The types of personal information we collect about you 

Depending on how you use the Website and interact with us, we may collect several types of information from you, including:

• Personal Identifiers: name, shipping/billing address, email address, telephone number, month and date of birth.
• Physical Characteristics: shoe and clothing size, gender. 
• Account Information: username and password if you create an account on the Website, loyalty account number.
• Payment Details: credit or debit card information and billing address when you make a purchase. 
• Purchase History: records of products you’ve purchased or considered, including an order number to allow you to find information about orders and returns.
• Device and Usage Information: IP address, browser type, browser version, operating system, referring URLs, and information about your interactions with the Website, such as pages viewed and links clicked, products you add to your cart and products you choose to review. 
• Location Data: general location information based on your IP address in order to, for example, identify Skechers stores near you.
• Cookies and Similar Technologies: data collected through cookies, pixels, tags, web beacons, and similar technologies to personalise your experience and analyse Website traffic, including marketing that led you to our Website, and Website usage details as further described in our Cookies Policy[OW2] .
• Communication Preferences: your preferences regarding receiving marketing communications and newsletters.

1. How we collect your personal information

We use different methods to collect this information from and about you including through:

• Your interactions with us. 

1. You may give us your personal information when making an online or in-store retail purchase, or when registering for a Skechers Website account, for Skechers marketing emails, for a Skechers sweepstakes or giveaway, or for Skechers Plus™ program (or other loyalty program), either in person, at an event, or online. 
2. You may also provide your personal information when you subscribe to receive marketing communications and newsletters.
3. If you give us feedback or contact our customer service department, you may need to provide us with additional information so we can respond to your questions and concerns as completely and thoroughly as possible.
4. In order to provide an enhanced customer experience, we may occasionally request additional information such as your gender, shopping preferences, product interest, and email notification preferences. Whether you provide this information is completely optional and up to you.

• Automatically As You Navigate Our Website. We use automatic data collection technologies, including third-party services, to collect Device and Usage Information and additional information about your equipment, browsing actions, and patterns through Cookies and Similar Technologies. 

Why We Automatically Collect This Information. Automatically collecting this information helps us to maintain and improve our Website. It also allows us to verify system and server integrity and to provide you with more personalised service. For example, using cookies or through your logging in as a Skechers Plus™ member, we can recognise you when you return to our Website and provide you with a customised Website experience based on your stored preferences and individual interests. 

How We Automatically Collect This Information. We automatically collect this information using cookies and web beacons. 

A cookie is a small removable text file that is downloaded onto your computer, mobile phone, tablet or other device when you access a website. Skechers uses three types of cookies: (1) cookies required to enable core site functionality such as log-in, the shopping cart, checking out, product searching, store locator services, and estimated shipping costs; (2) cookies that enable additional site functionality such as recognition of Skechers Plus™ membership and promotion codes; and (3) advertising cookies that are used by Skechers and/or third party companies to track your Website use and links you have followed in order to deliver content tailored to your interests both on our Website and elsewhere. Information collected by advertising cookies may be shared with third party advertisers. For more information on our use of cookies, please see our Cookies Policy[KH3] . Some cookies may be turned off using our Cookie Preferences tool, linked to in the footer of our Website. 

A web beacon is a small electronic file contained on pages of our Website that permits Skechers to count users who have visited those webpages or opened an email.

• Third-Party Use of Cookies and Other Tracking Technology. Some content or applications, on the Website are served by third parties, including providers of external services like web traffic analysis services. These third parties may use cookies alone or in conjunction with Cookies and Similar Technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information about your online activities over time and across different websites and other online services. They may also use this information to provide you with behavioral advertising or other targeted content. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. We also work with other companies who use cookies to serve ads on our behalf across the Internet. These companies may collect information about your visit to our Website and about your interaction with our communications including advertising and emails.

Please see our Website Cookie Policy [OW4] for more information.

1. Legal Bases for Processing Personal Information

The law requires us to have a legal basis for collecting and using your personal information. We rely on one or more of the following bases when collecting and using your personal information: 

• When Necessary For Us To Enter Into And To Perform A Contract With You. For example, in order to fulfill an order you placed on our Website or in-store, we may need to use your Personal Identifiers, Payment Details and Physical Characteristics. 
• When You Provide Us With Consent To Process Your Personal Information. For example, when opting into receiving email marketing, you are consenting to us processing your Personal Identifiers and Communication Preferences to send you emails on special offers and sales, product launches, and Skechers events. You may withdraw this consent at any time in the manner described below in the Skechers’ Email and Text Communications section.
• When Complying With A Legal Obligation. For example, certain laws and/or regulations may require Skechers to collect and retain information for a certain amount of time for tax purposes, or to prevent fraud and other illegal activities.
• We May Also Process Your Personal Information For Our Legitimate Interests. We may use your personal information where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal information for our legitimate interests. We do not use your personal information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

If the provision of the necessary information constitutes a contractual requirement or a requirement necessary to enter into a contract with us, failure to provide such information may prevent us from finalising your order and/or continuing our contractual relationship.

1. How We Use the Information

We may use information that we collect about you or that you provide to us, including personal information, to provide products and services to you, for example:

1. Sharing Information with Third Parties

Except as described in this Privacy Notice, Skechers does not sell, rent or trade any personal information you provide to us online or at our stores, nor do we share such information with third parties. We may disclose personal information that we collect or you provide as described in this Privacy Notice:

• To our subsidiaries and affiliates, which may require transferring your information outside of the European Economic Area.
• To our agents, contractors, business partners, service providers, professional advisors (including lawyers, auditors and insurers) and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. Examples of these services (where permitted under local law) include payment processing and authorisation, fraud protection and credit risk reduction, product customisation, order fulfillment and shipping, advertising strategies, marketing and promotional material distribution, Website usage evaluation, data analysis and, where applicable, data cleansing. We also may share non-personal information (such as the number of users who visited the Website during a specific time period or who purchased a specific product through the Website) with our marketing partners, advertisers and others from time to time. This information generally is shared in an aggregated form. 
• To third parties, such as credit agencies (where permitted under local law), to verify delivery names and addresses for online orders. If you provide us with a delivery name and address which is not your own, the relevant person should read and acknowledge the contents of this Privacy Notice.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of Skechers assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Skechers about our Website users or in-store customers is among the assets transferred. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to Skechers’ Privacy Notice.
• To enforce or apply our terms of use and other agreements (including for billing and collection purposes), which may involve sharing personal information with our internal legal and finance teams, payment service providers, debt recovery agents, or external legal advisors where necessary.
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• If we believe disclosure is necessary to protect the rights, property, or safety of Skechers or any of our respective affiliates, business partners, customers, or others, we may share your information with law enforcement authorities, regulators, courts, external legal advisors, insurers, or other relevant third parties as required.
• To fulfill the purpose for which you provide it. 
• For any other purpose disclosed by us when you provide the information.
• With your consent.

1. International Transfers of Personal Information

In certain circumstances, Skechers may deem it necessary to store, share, or process your personal information outside of the country in which your personal information was originally collected, including the United States and/or countries outside the European Economic Area that have not been recognised by the European Commission as providing an adequate level of data protection. Such transfers of personal information will be protected by appropriate safeguards, such as the European Commission’s Standard Contractual Clauses for international data transfers. 

To obtain a copy of any of these agreements, please contact our Data Protection Officer, Frederic Pariente at dpo@eu.skechers.com. 

1. Children's Privacy

Skechers takes special care to protect the safety and privacy of children. Our Website is not intended for individuals under 16 years of age. Subject to compliance with applicable local regulations, we do not permit anyone under the age of 16 to register with us, nor do we knowingly send email correspondence or knowingly collect personal information from individuals under 16. If you are under 16 years of age, do not use or provide any information on this Website. If we learn we have collected or received personal information from an individual under 16 without verifiable parental consent, we will delete that information.

1. Skechers’ Email and Text Communications

During the purchase process on our Website when your personal information is collected, you will be asked to indicate your preferences for receiving direct marketing communications from Skechers via email or text. The marketing communications contain special offers that might become available, and other information Skechers believes will be of interest to Website visitors. Skechers may also analyse your Personal Identifiers, Purchase History and Device and Usage Information to form a view which products may be of interest to you so that we can then send you relevant marketing communications.  Skechers will send these types of communications to you only if you opt-in to receive Skechers marketing communications (by registering to receive our email or text updates, during the purchase process, registering for the Skechers Plus™ program, signing up in person at a Skechers event, or by contacting our customer service department and specifically requesting to be added to our marketing list(s)). 

Opt-out / Unsubscribe

You may request that you stop receiving electronic communications from Skechers anytime. You can cancel emails by updating your contact preferences on our Website or following the instructions contained in the footer of our marketing emails. To unsubscribe from SMS, MMS or other mobile messaging, you may also follow the instructions in the messages you receive. Alternatively, if you would like to have your name and contact information removed from Skechers’ email or text marketing list, please contact us by calling Customer Service at +33 1 44 55 31 31 (du lundi au vendredi, de 9 h à 17 h, heure d’Europe occidentale) or by sending an email to privacyfr@eu.skechers.com. You may also write to us at:

Skechers USA France SAS

Immeuble Bercy Crystal, 14 rue Gerty Archimède, 75012 Paris – France

We will process requests as promptly as possible but it takes some time to put opt-outs in effect, so you may still receive electronic communications from Skechers for several weeks after your request is received.

Please note this opt-out does not apply to emails sent by Skechers related to your orders such as order and shipment confirmations, service-related communications that are essential for administrative or customer service purposes (for example relating to order confirmations, updates to our Terms and Conditions, checking that your contact details are correct, and Skechers’ email responses to enquiries you make online). 

1. Data Retention

We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal information, we consider the duration of our contractual relationship, the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

In some circumstances you can ask us to delete your personal information: see paragraph 11 below for further information.

In some circumstances we will anonymise your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

1. Your Legal Rights

Under the EU GDPR, you have a number of rights in relation to your personal information. You may: 

• Withdraw consent to processing at any time where the basis for processing is consent. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent;
• Request access to your personal information (commonly known as a "subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it;
• Request erasure of your personal information in certain circumstances. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal information to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Request that Skechers rectify inaccurate data or to complete incomplete data, though we may need to verify the accuracy of the new personal information you provide to us;
• Request restriction of processing of your personal information. This enables you to ask us to suspend the processing of your personal information in one of the following scenarios:
  • Ii you want us to establish the accuracy of the personal information;
  • where our use of your personal information is unlawful but you do not want us to erase it;
  • where you need us to hold your personal information data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
  • you have objected to our use of your personal information but we need to verify whether we have overriding legitimate grounds to use it;
• Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your personal information (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object; and 
• Request the transfer of your personal information to you or to a third party. We will provide to you, or a third party you have chosen, your personal information in a structured, commonly used, machine-readable format. Note that this right only applies to information which you initially provided consent for us to use or where we used the information to perform a contract with you.

These rights are not absolute and may be subject to one or more exceptions. 

Exercising Your Rights

To exercise the rights described above, please submit a request to us by either: 

·           Calling us at +33 1 44 55 31 31.

·           Sending an email to: privacyfr@eu.skechers.com

We reserve the right to deny data subject requests if we believe the request is subject to one or more exceptions or if the request would violate any legal requirement or cause the information to be incorrect.

In order to protect your privacy, Skechers takes steps to verify your identity before granting data subject access requests. Skechers will accomplish this through the use of personal information. We will only use personal information provided in a request to verify the requestor's identity or authority to make the request. 

You have the right to make a complaint at any time to the relevant EU Data Protection authority. You can find the list of authorities here : https://www.edpb.europa.eu/about-edpb/about-edpb/members_en

Response Timing and Format

We endeavor to respond to a request within 1 month of its receipt. If we require more time (up to 3 months in total), we will inform you as soon as possible and within the first month of receiving your request, of the reason and extension period in writing.

If you have an account with us that is linked to an email address, we will deliver our written response to that email address. If you do not have an email address registered with us, we will deliver our written response by mail or electronically, at your option. If applicable, the response we provide will also explain the reasons we cannot comply with a request. 

For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.

1. Changes to Our Privacy Notice

We will post any updates we make to our Privacy Notice on this webpage. If we make material changes to how we treat our customers’ personal information, we will notify you by email to the email address specified in your account and/or through a notice on the Website home page. The date the Privacy Notice was last updated is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Notice to check for any changes

Published: 24 February 2026

1. Introduction 

This Cookie Policy explains how Skechers USA, Inc. and its French affiliate, Skechers USA France SAS ("Skechers", "we", "us", "our") use cookies and similar technologies when you visit our website.

This policy should be read in conjunction with our Privacy Policy, which explains how we use your personal data.

1. What are Cookies?

Skechers uses automatic data collection technologies to collect information (for example, details of your visits to our website, information about your computer and Internet connection, such as browser type, browser version, and operating system) which will concern the general use of our website.  The navigational information allows us to see which areas of our website are most visited, and helps us improve the quality of your online experience by recognising and delivering more of the most desired features and services. The technologies we use for this automatic data collection may include cookies and web beacons.  A cookie is a small removable text file that is downloaded onto your computer, mobile, tablet or other device when you access a website.

Cookies and similar technologies are used by us to recognise your device and store information about your preferences or past actions.  They help us to provide you with a good experience when you browse our website and also help us to improve our site.

For the purposes of brevity, any further references to “cookies” in this policy also encompass any similar technologies that we use which involve storing information on your device or gaining access to information on your device, including web beacons and HTML5 local storage. 

1. Types of Cookies we Use

We use the following cookies on our website:

• Required cookies: These cookies are required to enable core website functionality including log-in, the shopping cart, checking out and estimated shipping. Required cookies are automatically enabled when you visit the Skechers website and may not be turned off through the cookies tool. These required cookies are always enabled.
• Functional cookies: These cookies enable additional functionality such as status of SKECHERS Plus™ membership (or other loyalty program, if any is available) and promotion codes, and allow us to collect statistics that help optimise and improve your experience when visiting the Skechers website. For example, they allow us to recognise and count the number of visitors and see how they move around our website, which can help us to improve the website design. You can turn off these cookies using the Cookie Preferences tool linked to in the footer of our website, but doing so may reduce the functionality of the website.
• Advertising cookies: These cookies are used by Skechers and third party companies to deliver content tailored to your interests both on our site and elsewhere. They record information such as your visit to our website, the pages you have visited and the links you have followed. This may be shared with other organisations such as third party advertisers. You can turn off these cookies  using the cookies management tool described and linked in Section 5 below, but doing so may result in being presented with advertisements that are less relevant to you.

We do not set non-essential cookies (functional or advertising) unless and until you provide informed, prior consent.

1. Third-Party Cookies

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may use cookies on our website. These cookies are likely to be functional cookies or advertising cookies.  Please visit our Cookie Preferences tool linked to in the footer of our website for a list of third party cookie providers. 

You can turn off these cookies using the Cookie Preferences tool linked to in the footer of our website, but doing so may reduce the functionality of the website or result in being presented with advertisements that are less relevant to you.

We also work with other companies who use cookies to serve ads on our behalf across the Internet. These companies may collect information about your visit to our website and about your interaction with our communications including advertising and e-mails.  You can turn off these cookies using the Cookie Preferences tool linked to in the footer of our website, but doing so may result in being presented with advertisements that are less relevant to you.

1. Managing your Cookie Preferences 

You may manage your Cookies consents and preferences, including withdrawing your consent, using the Cookie Preferences tool linked to in the footer of our website. 

You can find more information about cookies and how to block and delete them at www.allaboutcookies.org.

1. Updates to this Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last updated" date above and provide notice where required.

1. Contact us 

If you have any questions about our use of cookies or your data protection rights, you can contact our Data Protection Officer at:

Email: dpo@eu.skechers.com

What these terms cover. These are the terms and conditions (the “Terms”) on which we offer, sell and supply products to you through www.skechers.fr website (the “Site”). 

Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, what to do if there is a problem and other important information. 

Information about us and how to contact us

Who we are. We are Skechers USA France SAS a company registered in France. Our company registration number is RCS Paris B 434 704 201 and our registered office is at Immeuble Bercy Crystal, 14 rue Gerty Archimède, 75012 Paris – France. Our registered VAT number is FR 92434704201.

How to contact us. You can contact us by email at info.fr@skechers.com, telephoning our customer service team at +33 1 44 55 31 31 or by writing to us at Skechers USA France SAS, Immeuble Bercy Crystal, 14 rue Gerty Archimède, 75012 Paris – France.

How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. 

Our contract with you

How we will accept your order. You agree that your order is an offer to buy, under these Terms, all products and services listed in your order. All orders must be accepted by us or we will not be obligated to sell the products or services to you. We may choose not to accept orders at our sole discretion.  Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. 

If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. Examples of reasons why we may be unable to accept your order are because: the product is out of stock; your billing information is not correct or verifiable; we have identified an error in the price or description of the product; or we are unable to meet a delivery deadline you have specified.

Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

Goods Not for Resale or Export. You represent and warrant that you are buying products or services from the Site for your own personal or household use only, and not for resale or export. 

Price and payment

Where to find the price for the product. The price of the product (which includes applicable taxes such as VAT) will be the price indicated on the order pages when you placed your order. All prices, discounts, and promotions posted on this Site are subject to change without notice.  

What happens if we got the price wrong. We strive to display accurate price information.  However, it is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.  We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.

When you must pay and how you must pay. You must pay for the products before we dispatch them. We accept payment with MasterCard, Visa, PayPal and Klarna. You represent and warrant that (i) the credit card information you supply to us is true, correct and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the Site at the time of your order.

Providing the products

Delivery Exclusions.  Skechers is unable to deliver to addresses located in the Isle of Man, the Canary Islands, Ceuta and Melilla.

Delivery costs. The costs of delivery will be as displayed to you on our website.  Posted prices do not include charges for shipping and handling. All such charges will be added to your merchandise total, and will be itemized in your shopping cart and in your order confirmation email. 

When we will provide the products. During the order process we will let you know when we will provide the products to you.

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. 

If you do not re-arrange delivery. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot. If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we may end the contract.

Your legal rights if we deliver products late. You have legal rights if we deliver any products late. If we miss the delivery deadline for any products then you may treat the contract as at an end straight away if any of the following apply:

1. we have refused to deliver the products;
2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
3. you told us before we accepted your order that delivery within the delivery deadline was essential.

Responsibility and ownership of the products

When you become responsible for the products. The products will be your responsibility from the time we deliver the products to the address you gave us.

When you own the products. You own the products once we have received payment in full.

Legal warranties of conformity applicable to consumer clients

The Products sold by Skechers to the customer are guaranteed for two (2) years pursuant to articles L. 217-3 to L. 217-20 of the French Consumer Code and articles 1641 to 1648 and 2232 of the French Civil Code.

Returns

Exercising your right to change your mind. You may return unworn goods within forty-five (45) days from the date of receipt of the products and get a refund in accordance with the instructions on obtaining a refund below. We will pay for the costs of returning the products in accordance with our returns policy.

Products not as described, fit for purpose or of satisfactory quality

The products must be as described, fit for purpose and of satisfactory quality. If your goods are not as described, fit for purpose or of satisfactory quality:

1. You may return the goods within forty-five (45) days and get a refund in accordance with the instructions on obtaining a refund below;
2. You may return the goods within six (6) months and, if your goods cannot be repaired or replaced, get a refund in accordance with the instructions on obtaining a refund below; and
3. You may return the goods after six (6) months and, if you can show that the product was not as described, fit for purpose or of satisfactory quality at the time of delivery and your goods cannot be repaired or replaced, get a refund in accordance with the instructions on obtaining a refund below. 

In each instance, we will pay for the costs for returning the products in accordance with our returns policy [insert link].  On return of the products and payment of the refund, the contract will come to an end.

How to obtain a refund

Complete the form. To obtain a refund if you change your mind or if your products are not as described, fit for purpose or of satisfactory quality, please complete the return form available when you login in to your skechers.com account or available (after shipping) via the order status link on the homepage of skechers.fr and send it to the address on the form.

Return products. If you have taken delivery of the products in relation to which you are seeking a refund, download and print the return form and fill in your information.  Use the shipping label to return the item or items to us for refund. WE DO NOT ACCEPT RETURNS OF ONLINE PRODUCTS AT SKECHERS STORES.

When we will pay the costs of return. We will pay the costs of return of all products in accordance with our returns policy.  

How we will refund you. If you comply with the instructions above, we will refund you the price you paid for the products including the cost of delivery of the product to you, by the method you used for payment. However, we may make deductions from the price, as described below.

Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

When your refund will be made. We will make any refunds due to you within fourteen (14) days from the day on which we receive the products back from you.

Our rights to end the contract

We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

1. you do not make any payment to us when it is due and you still do not make payment within fourteen (14) days of us reminding you that payment is due;
2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, accurate delivery information;
3. you do not, within a reasonable time, allow us to deliver the products to you.

Our responsibility for loss or damage suffered by you

IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES, LOST PROFITS OR REVENUES OR DIMINUTION IN VALUE, ARISING OUT OF, OR RELATING TO, AND/OR IN CONNECTION WITH ANY BREACH OF THESE TERMS, REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (C) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED.

OUR SOLE AND ENTIRE MAXIMUM LIABILITY, FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCTS AND SERVICES YOU HAVE ORDERED THROUGH OUR SITE.

The limitation of liability set forth above shall: (i) only apply to the extent permitted by law and (ii) not apply to (A) liability resulting from our gross negligence or willful misconduct and (B) death or bodily injury resulting from our acts or omissions.

Force Majeure.  We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, pandemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.

No Waivers

The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of Skechers.

No Third-Party Beneficiaries

These Terms do not and are not intended to confer any rights or remedies upon any person other than you.

Assignment 

You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this paragraph is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.

Severability

If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.

Entire Agreement 

Our order confirmation, these Terms, our Site’s Terms of Use, and our Privacy Policy will be deemed the final and integrated agreement between you and us on the matters contained in these Terms.

Alternative Dispute Resolution

In the event of a dispute, the Customer shall first contact Skechers USA France SAS to find an amicable solution through the Customer Service, by email: info.fr@skechers.com or by phone at +33 1 44 55 31 31.

In case of failure, the Customer has the option to bring their complaints before the consumer mediator designated by Skechers USA France SAS:

NAME: CNPM MÉDIATION CONSOMMATION Address: 27 AVENUE DE LA LIBERATION 42400 SAINT CHAMOND

Website: https://www.cnpm-mediation-consommation.eu/

The Customer remains free to accept or refuse mediation and, in the event of recourse to mediation, each party is free to accept or refuse the solution proposed by the mediator.

We further inform you that a European online dispute resolution platform for consumer disputes (called the "ODR platform") has been set up and is accessible here.

Opposition to Telephone Solicitation

If your telephone contact details have been collected, you can register on the telephone solicitation opt-out list provided for consumers by Article L223-1 of the Consumer Code, accessible here.

Other important terms

Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by French law and you can bring legal proceedings in respect of the products in the French courts.

Published: 22 March 2022

The www.skechers.fr website (the “Site”) is a service of Skechers USA France, a wholly owned subsidiary of Skechers U.S.A., Inc. (“Skechers”). These Terms of Use, along with any other terms and conditions that may appear on the Site from time to time (collectively, “Terms”), set forth the terms and conditions under which you may access and use the Site.

BY ACCESSING THE SITE, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS (WITHOUT MODIFICATION), YOU ARE NOT AUTHORIZED TO ACCESS OR OTHERWISE USE THE SITE.

You represent and warrant that you are 16 years of age or older, or are visiting the Site under the supervision of a parent or guardian.

If you have any questions regarding the Site, these Terms or have any other customer service needs, please contact us at:

SKECHERS USA FRANCE SAS

Immeuble Bercy Crystal, 14 rue 

Gerty Archimède, 75012 Paris – France

Our registered VAT number is FR92434704201.

+33 1 44 55 31 31 (Mon-Fri 9:00am to 5:00pm, Western European Time)
info.fr@skechers.com

Copyright

The entire content included in the Site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Skechers. The collective work includes works that are licensed to Skechers USA, Inc. II Copyright 2018, ALL RIGHTS RESERVED. Permission is granted to electronically copy and/or print hard copy portions of the Site for the sole purpose of placing an order with the Site. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the Site solely for your own non-commercial use, or to place an order with the Site or to purchase Skechers products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of the Site is strictly prohibited. You further agree not to change or delete any materials downloaded or printed from the Site and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Skechers’ status (and that of any identified contributors) as the authors of content on the Site must always be acknowledged. If you print off, copy or download any part of the Site in breach of these terms of use, your right to use the Site will cease immediately and you must destroy any copies of the materials you have made.  No right, title, or interest in or to the Site or any content on the Site is transferred to you, and all rights not expressly granted are reserved by Skechers.

Trademarks/Intellectual Property

All trademarks, service marks and trade names of Skechers used in the Site (including but not limited to the Skechers name) are trademarks or registered trademarks licensed exclusively by Skechers SARL. They may not be used without Skechers’ prior written permission. Any other intellectual property on the Site, including but not limited to patents, issued or pending, are the sole property of Skechers SARL and/or its licensors.

Links

Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by Skechers of those linked websites or information you may obtain from them. Skechers has no control over the contents of those sites or resources.

Warranty Disclaimer

Please note that Skechers only provides the Site for domestic and private use. You agree not to use the Site for any commercial or business purposes, and Skechers has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 

We will not be liable if for any reason all or any part of the Site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Site, or the entire Site, to users, including registered users.

Skechers does not exclude or limit liability to you where it would be unlawful to do so.

Viruses, Malware, and Account Security

Skechers does not guarantee that the Site is secure or free from viruses or malware. You are responsible for configuring your information technology to access the Site. You should use your own virus protection and malware protection software. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE SITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY SITE LINKED TO IT.

YOUR USE OF THE SITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SITE. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE SITE, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE SITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

TO THE FULLEST EXTENT PROVIDED BY LAW, THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

You must not misuse the Site by knowingly introducing material that is malicious or technologically harmful, including viruses, malware, trojans, worms or logic bombs. You must not attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of-service attack. 

If you choose, or are provided with, a user name, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Site or portions of it using your user name, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

Use of Content Submitted

You agree that Skechers is free to use any content you send to the Site or submit to the Site (including but not limited to comments, information or ideas contained in any communication) without notice, compensation or acknowledgement to you for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products and services and creating, modifying or improving the Site or other products or services. Any content you upload to our site will be considered non-confidential. To the degree necessary, you grant Skechers a worldwide, non-exclusive, royalty-free, transferable license to use, store, and copy that content and to distribute and make such content available to third parties.

To access or use the Site, you may be asked to provide certain registration details or other information. It is a condition of your use of the Site that all the information you provide on the Site is correct, current, and complete.  We will only use your personal information as set out in our Privacy Policy.

Participation Disclaimer / Use Restrictions

Skechers does not and cannot review all communications and materials posted to or created by users accessing the Site and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute content on the Site, the Site is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any User Generated Content or activities on the Site. The views expressed by others on our site do not represent our views or values.  Skechers has the right (and in certain circumstances the obligation) to remove communications and materials posted to the Site by users.

You may not post or otherwise distribute content to the Site which Skechers, in its sole discretion, determines to be abusive, harassing, threatening, defamatory, obscene, an impersonation of others, fraudulent, deceptive, misleading, in violation of a copyright, trademark or other intellectual property right of another, invasive of privacy or publicity rights, in violation of any other right of Skechers or another party, illegal, or otherwise objectionable to Skechers. You may not upload commercial content on the Site or use the Site to solicit others to join or become members of any other commercial online service or other organization. You warrant that any post or distribution that you make on the Site complies with the above standards, and you will be liable to Skechers for any losses that result from your violation of these standards. If legal, Skechers may disclose your identity to a third party who is claiming that any content posted or uploaded by you to the Site constitutes a violation of their intellectual property rights, is a breach of confidential information or is defamatory.

If you wish to complain about content uploaded by other users, please contact us at privacyfr@eu.skechers.com.

Indemnification

You agree to indemnify, defend, and hold harmless Skechers, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your Internet account (including negligent or wrongful conduct) by you or any other person accessing the Site using your Internet account.

Skechers has the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Site. YOU WAIVE AND HOLD HARMLESS SKECHERS AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY SUCH PARTIES DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.

Limitation of Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL SKECHERS, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE SITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Termination and Effect of Termination

These Terms are applicable to you upon your accessing the Site. Skechers reserves the right in its sole discretion to terminate or restrict your use of the Site, without notice, for any or no reason, and without liability to you or any third party. In addition, these Terms, or any part of them, may be terminated or modified by Skechers without notice at any time, for any reason. All changes are effective immediately when we post them.  Your continued use of the Site following the posting of revisions to the Terms means that you accept and agree to the changes.   You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.   The provisions relating to Copyright, Trademarks, Disclaimer, Limitation of Liability, and Indemnification shall survive any termination.

Waiver and Severability

No waiver by Skechers of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Skechers to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

Governing law and Jurisdiction

This site is directed to people residing in the United Kingdom. Other Skechers sites are available in other jurisdictions. We do not represent that content available on or through this site is appropriate for use or available in other locations.

These Terms, their subject matter and formation, are governed by French law and you can bring legal proceedings in respect of them in the French courts.

To return an item(s) purchased at a SKECHERS Retail Store, bring the unworn item(s) back to the store of purchase with the original receipt and box. You will have the option to exchange the item(s) or return your purchase for a full refund/credit.

If you purchased your shoes through a SKECHERS retail partner, please refer to our partner's return policies for more information.

Use our Store Locator to find a SKECHERS location near you.

We collect and publish reviews using an online review platform which is incorporated into the pages for each product on our website. Any person can leave comments and feedback and choose a rating of 0 to 5 stars. The displayed 5-star rating is an average of all ratings received.

We do not verify that reviews have been submitted by customers who have actually used or purchased the product. However, reviewers must confirm their agreement to our review platform’s terms and conditions, which include the requirement that reviewers are only allowed to submit a review if they have had a personal experience with our products or services. Those terms and conditions also state that reviewers should not submit a review if they are yet to make a purchase or have no experience with the specific product or service or with Skechers. 

We publish both positive and negative reviews on each product page. However, we have the ability to moderate and filter reviews before publication, including to remove reviews which breach our review platform’s terms and conditions or are not relevant or related to that particular product. 

Anyone can flag a review on the following grounds: profanity, wrong product, spam, duplicate, copyright violation, not a product review, customer image, or on other grounds. Flagged reviews are considered for removal.  

We do not commission fake reviews, or manipulate or alter existing reviews, or incentivize reviewers to post positive reviews. 

We do not publish reviews that have been sponsored or influenced by a contractual relationship with partners.

We accept PayPal, as well as most credit cards issued by Visa and Mastercard.

We do not accept Skechers gift cards/e-gift cards at this time.

We also accepted Klarna. Please check our Klarna FAQ for more information.

When filling out your credit card information, please enter your name exactly as it appears on your card. For the protection of our customers, transactions cannot be processed if the billing information is not perfectly accurate.

Resolving credit card payment errors

Verify that the billing information you entered is correct.

Remove any dashes or spaces from the card number.

If the card is new or has been recently reissued, make sure it has been activated.

If you're still experiencing a payment issue after following the steps above, please contact the issuing bank of your credit card.

Account verification

To avoid any delays in processing your order, please ensure that the billing address on your order matches the address that appears on your bank statements. If you're unsure about your billing address, please contact your bank directly.

Identifying your credit card security code

The credit card security code is a unique three or four-digit number printed on the back (Visa/MasterCard) of your card. Your order cannot be processed without this code.

Visa/MasterCard:

What is Klarna?

Klarna is an installment payment option that allows you to pay for your order in 3 equal payments. The first payment is taken when your order is validated, and the 2 remaining payments are scheduled every 30 days. Using Klarna is as simple as making your usual purchases and proceeding to checkout. Choose Klarna as your payment method, and you'll be directed to the Klarna website to register and provide your banking details. You must meet additional eligibility conditions to qualify. If you've used Klarna before, simply log in to your Klarna account. With Klarna, you have the flexibility to pay in 3 equal installments every 30 days. There are no interest or additional fees when you pay on time. Payments are automatically deducted, or you can log into the Klarna app at any time to make a payment. You can also view your orders and manage your account details after your order is processed in the Klarna app. Click here for more Klarna FAQs!

What happens if I can't make the payments to Klarna?

If you chose the "Pay in 3 installments" plan, Klarna will automatically attempt to deduct your second installment from the debit or credit card you provided at checkout. If the payment cannot be deducted on the scheduled due date, Klarna will make another automatic deduction attempt 7 days later, and then again 7 days after that. If the last payment attempt fails, Klarna will add the unpaid amount to your final installment.

Final installment: Klarna will automatically attempt to deduct your final installment from the debit or credit card you provided at checkout. If the payment cannot be deducted on the scheduled due date, Klarna will make another automatic deduction attempt 7 days later, and then again 7 days after that. If the final installment payment fails, Klarna will issue a statement for the total remaining amount due on the order, which will become payable 15 days later.

Fees or interest may be charged for late and/or missed payments. Your credit score will not be affected by using Klarna's "Pay in 3 installments" product, even if you haven't paid on time. If you fail to make a payment, you will be in default and may no longer be able to use the service in the future. If you don't pay for your purchase, Klarna may, as a last resort, use an external collection agency to collect the unpaid funds.

How can I return or exchange an item purchased in installments with Klarna?

If you've changed your mind, you can return your Klarna order by mail. Please note that we do not accept in-store returns for online orders. Skechers.fr orders paid with Klarna must be returned by mail to receive a refund on the original payment method.

Please ensure that your return or exchange complies with our return policy. Klarna will be notified of your return and process appropriate refunds. Log into your Klarna account and select "Report a return" to suspend your statement. Klarna will adjust your invoice once your return has been processed.

When will my items be delivered if I use installments with Klarna?

Klarna orders are delivered according to our standard shipping timeframe after finalizing your online order.

What happens in case of a partial refund, and how does it affect my Klarna payments?

If the partial refund is greater than the remaining balance of your order, the refund amount will be credited to the original payment method.

If the partial refund is less than the remaining balance of your order, the amount will be deducted from the unpaid balance and spread evenly across the remaining payments.

You can view all updates to your payment plan in the Klarna app.

I haven't received my order. What happens to my statement?

You don't need to pay the statement until you've received your order. Email Customer Service for an update on delivery. Make sure to log into your Klarna account and "Report a problem" to suspend your statement until you've received your order.

My Klarna statement is incorrect. What should I do?

If your statement doesn't match your order details, please email Customer Service directly for a correction to your statement. Make sure to log into your Klarna account and "Report a problem" to suspend your statement until the details have been corrected.

SKECHERS CEE Kft

Revesz Street 27

1138 Budapest, Hungary

kundenservice@eu.skechers.com